Before ordering any piece of furniture, it is very important to check the spaces that a product is supposed to fit into.
For example, once you select a product and have noted down its size, make sure of the following:
A lot of our furniture is knockdown, meaning that a particular product can be packed as separate pieces, which then have to be assembled on site. This makes it easier for you to carry that product from one place to another in your home.
Check our product descriptions for whether a furniture piece is knockdown or a single unit.
Kindly note that Evotique will not be liable if the product/products ordered do not fit into your entryways or designated spaces; we have tried to ensure in the instructions above that every customer measures their spaces thoroughly before placing their orders.
Your wooden product breathes. It is important to understand that wood is a material that contracts and expands from season to season, because of changes in humidity and temperature. Therefore, tightening of doors and drawers is not a reason to worry. The wood takes its time to settle down and gradually, the stiffness reduces in intensity. If in case the stiffness becomes heightened, we recommend you call your professional carpenter to apply wax to the tightened areas.
Every piece comes with its unique wood grains, shading, knots and medullary rays. These features on a product are a result of the nature of wood, and should not be construed as faults in the wood. They add to the natural and pure beauty of a wooden product. Cherish these.
At Evotique, we strive to produce high quality furniture that is durable and can last you a long time. We conduct thorough quality checks at our factory outlet before dispatching any goods for delivery. From our end, we try our very best to give you a product that exceeds your expectations.
However, in the unlikely event that only if a product turns out to be defective, damaged or incorrectly delivered (incorrect style, size, color, quantity, functioning), upon receipt, we would be happy to replace the same. We encourage you to contact us immediately at [email protected] or call us at 9972256833. We do not accept refund/replacement claims if it has been more than 48 hours since you received the product. Therefore, please open and check the goods when you receive them.
Once you inform us about any issues, our quality control team will evaluate and then initiate a replacement on the same. We will arrange for the pick-up and will replace the older product with a new one. We apologise in advance for any issues you might face, and look forward to helping you replace your items at the earliest.
We require a period of 4-6 weeks to manufacture and deliver orders. For any pieces that are in stock, we require a period of 1-2 weeks to deliver the products. Customers will be updated on the order delivery time period once they confirm their order. If you would like to know how much time it will take for Evotique to manufacture and send your products before you place the order, kindly write to us at [email protected]
We provide free shipping for all our products to most major cities in India. However, if your delivery location is a smaller town, kindly write to us at [email protected] Please send us your delivery address and pincode so that we can go through the shipping details for you.
Once an order is ready to be dispatched, you will be notified via email. Consequently, a notification will also be sent when the order has been dispatched for your location. Our courier partner will get in touch with you when your order is out for delivery, and you can set a mutually agreeable time to receive the goods.
Kindly note that our courier partner - essentially the driver who delivers your goods - is a third party operator. Their primary and only job is to deliver the goods safely to you. However, it is not their responsibility to bring the goods inside your house or upto a higher floor (in case of an apartment building). We request you to kindly arrange your own labour/help to unload the goods, carry the products into your home, unpack the packages and set them up at their designated places.